Thank you for shopping at Rokeya Toy. We deliver safe and fun toys to your doorstep all over Bangladesh.
Delivery Charges & Time
Inside Dhaka: 80 BDT delivery charge, delivered within 2-3 working days.
Outside Dhaka: 150 BDT delivery charge, delivered within 3-5 working days.
Cash on Delivery (COD)
Cash on Delivery is available. You can pay the product price and delivery charge in cash to the delivery person when you receive your order. Please keep the exact amount ready if possible.
Order Confirmation
After you place an order on our website or via WhatsApp, our team will confirm it by phone or WhatsApp. Orders are processed and dispatched after confirmation. Please provide your correct name, phone number and full address to avoid delays.
Delivery Delays
Delivery times are estimates. Delays may happen because of public holidays, bad weather, political situations or courier issues. We will keep you updated and do our best to deliver as soon as possible.
Receiving Your Parcel
Please check the parcel in front of the delivery person. If the package is badly damaged or opened, please inform us immediately on +8801745929297 so we can help you under our Return & Exchange Policy.
We want every child to enjoy their toy. If something is wrong with your order, we are here to help.
7-Day Replacement Guarantee
If you receive a damaged or defective toy, you can request a replacement within 7 days of receiving the product.
Conditions
Contact us within 7 days of delivery by WhatsApp (+8801745929297) or email (info@rokeyatoy.shop).
Send clear photos or a short video showing the damage or defect, along with your order number.
The toy must be unused (unless the defect appears during normal use), with original packaging and accessories.
Products damaged due to misuse, dropping, water, or normal wear and tear are not eligible.
How the Replacement Works
After our team verifies the problem, we will send a replacement of the same product. If the same product is out of stock, we will offer an exchange with another toy of equal value or a refund. For verified damaged or defective items, we bear the return and replacement delivery cost.
Non-Returnable Items
Opened items that have no defect, change-of-mind returns, and items marked as non-returnable on the product page are not eligible for return.
Refunds
When a refund is approved, it will be sent through bKash, Nagad, or bank transfer within 5-7 working days.
🔒 Privacy Policy
Last updated: October 2026
Rokeya Toy ("we", "us", "our"), located at 34 no Shoari Ghat Rd, Chawkbazar, Dhaka - 1211, respects your privacy. This policy explains what information we collect, how we use it, and your choices.
1. Information We Collect
Personal details you give us: name, phone number, email, delivery address and order details.
Messages you send us through WhatsApp, phone or email.
Technical data such as IP address, browser type and pages visited, collected through cookies and similar tools.
2. How We Use Your Information
To process, confirm and deliver your orders.
To contact you about your order, replacement or support request.
To improve our website, products and customer service.
To send offers or updates, only where you have agreed to receive them.
3. Sharing of Information
We do not sell your personal information. We share only the details needed for delivery (name, phone, address) with our courier partners and with payment providers when you pay online. We may also disclose information if required by the law of Bangladesh.
4. WhatsApp Ordering
When you click "Order on WhatsApp", a message is prepared in WhatsApp and sent to our business number. WhatsApp's own privacy policy applies to messages sent through its service.
5. Cookies
Our website uses cookies to keep your cart, remember preferences and understand site traffic. You can disable cookies in your browser, but some features may not work properly.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, loss or misuse. However, no online system is completely secure.
7. Your Rights
You may ask us to view, correct or delete the personal information we hold about you by contacting us at info@rokeyatoy.shop or +8801745929297.
8. Children's Privacy
Our products are for children but our website is meant for parents and guardians. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Welcome to Rokeya Toy. By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully.
1. About Us
Rokeya Toy is a toy shop located at 34 no Shoari Ghat Rd, Chawkbazar, Dhaka - 1211, Bangladesh. Contact: info@rokeyatoy.shop | +8801745929297.
2. Products & Pricing
We try to show product images, descriptions and prices accurately. Colors may slightly differ due to screen settings. All prices are in Bangladeshi Taka (BDT) and may change without notice. If a pricing or stock error occurs, we may cancel or correct the order and inform you.
3. Orders
You can order through the website cart or the "Order on WhatsApp" button. An order is accepted only after we confirm it by phone, WhatsApp or email. We reserve the right to refuse or cancel any order, for example because of stock shortage, incorrect information or suspected fraud.
4. Payment
We offer Cash on Delivery. Other payment methods may be added and will be shown at checkout. You must pay the full amount, including the delivery charge, upon receiving your order.
5. Shipping & Returns
Delivery charges and times are described in our Shipping & Delivery Policy. Damaged or defective toys are covered by our 7-day replacement guarantee as described in our Return & Exchange Policy.
6. Child Safety
Toys must be used under the supervision of parents or guardians and according to the age recommendation on the product or package. Small parts may be a choking hazard for young children. We are not responsible for injury or damage caused by misuse or by ignoring age guidelines.
7. Fake or Misleading Orders
Repeated fake orders or refusal to accept confirmed orders may result in us declining future orders from that customer.
8. Intellectual Property
All content on this website, including logo, text, graphics and images, belongs to Rokeya Toy or its licensors and may not be copied or used without written permission.
9. Limitation of Liability
To the maximum extent permitted by law, Rokeya Toy is not liable for indirect or consequential losses arising from the use of our website or products. Our liability is limited to the price paid for the product concerned.
10. Governing Law
These terms are governed by the laws of the People's Republic of Bangladesh. Any dispute will be subject to the courts of Dhaka.
11. Changes to Terms
We may update these terms at any time. Continued use of the website means you accept the updated terms.
12. Contact
Questions? Reach us at info@rokeyatoy.shop or +8801745929297.
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