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Thank you for shopping at Rokeya Toy. We deliver safe and fun toys to your doorstep all over Bangladesh.
Cash on Delivery is available. You can pay the product price and delivery charge in cash to the delivery person when you receive your order. Please keep the exact amount ready if possible.
After you place an order on our website or via WhatsApp, our team will confirm it by phone or WhatsApp. Orders are processed and dispatched after confirmation. Please provide your correct name, phone number and full address to avoid delays.
Delivery times are estimates. Delays may happen because of public holidays, bad weather, political situations or courier issues. We will keep you updated and do our best to deliver as soon as possible.
Please check the parcel in front of the delivery person. If the package is badly damaged or opened, please inform us immediately on +8801745929297 so we can help you under our Return & Exchange Policy.
34 no Shoari Ghat Rd, Chawkbazar, Dhaka - 1211
Phone / WhatsApp: +8801745929297
Email: info@rokeyatoy.shop
We want every child to enjoy their toy. If something is wrong with your order, we are here to help.
If you receive a damaged or defective toy, you can request a replacement within 7 days of receiving the product.
After our team verifies the problem, we will send a replacement of the same product. If the same product is out of stock, we will offer an exchange with another toy of equal value or a refund. For verified damaged or defective items, we bear the return and replacement delivery cost.
Opened items that have no defect, change-of-mind returns, and items marked as non-returnable on the product page are not eligible for return.
When a refund is approved, it will be sent through bKash, Nagad, or bank transfer within 5-7 working days.
Last updated: October 2026
Rokeya Toy ("we", "us", "our"), located at 34 no Shoari Ghat Rd, Chawkbazar, Dhaka - 1211, respects your privacy. This policy explains what information we collect, how we use it, and your choices.
We do not sell your personal information. We share only the details needed for delivery (name, phone, address) with our courier partners and with payment providers when you pay online. We may also disclose information if required by the law of Bangladesh.
When you click "Order on WhatsApp", a message is prepared in WhatsApp and sent to our business number. WhatsApp's own privacy policy applies to messages sent through its service.
Our website uses cookies to keep your cart, remember preferences and understand site traffic. You can disable cookies in your browser, but some features may not work properly.
We take reasonable steps to protect your information from unauthorized access, loss or misuse. However, no online system is completely secure.
You may ask us to view, correct or delete the personal information we hold about you by contacting us at info@rokeyatoy.shop or +8801745929297.
Our products are for children but our website is meant for parents and guardians. We do not knowingly collect personal information from children.
We may update this policy from time to time. The latest version will always be available on our website.
Rokeya Toy, 34 no Shoari Ghat Rd, Chawkbazar, Dhaka - 1211
Email: info@rokeyatoy.shop | Phone: +8801745929297
Last updated: October 2026
Welcome to Rokeya Toy. By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully.
Rokeya Toy is a toy shop located at 34 no Shoari Ghat Rd, Chawkbazar, Dhaka - 1211, Bangladesh. Contact: info@rokeyatoy.shop | +8801745929297.
We try to show product images, descriptions and prices accurately. Colors may slightly differ due to screen settings. All prices are in Bangladeshi Taka (BDT) and may change without notice. If a pricing or stock error occurs, we may cancel or correct the order and inform you.
You can order through the website cart or the "Order on WhatsApp" button. An order is accepted only after we confirm it by phone, WhatsApp or email. We reserve the right to refuse or cancel any order, for example because of stock shortage, incorrect information or suspected fraud.
We offer Cash on Delivery. Other payment methods may be added and will be shown at checkout. You must pay the full amount, including the delivery charge, upon receiving your order.
Delivery charges and times are described in our Shipping & Delivery Policy. Damaged or defective toys are covered by our 7-day replacement guarantee as described in our Return & Exchange Policy.
Toys must be used under the supervision of parents or guardians and according to the age recommendation on the product or package. Small parts may be a choking hazard for young children. We are not responsible for injury or damage caused by misuse or by ignoring age guidelines.
Repeated fake orders or refusal to accept confirmed orders may result in us declining future orders from that customer.
All content on this website, including logo, text, graphics and images, belongs to Rokeya Toy or its licensors and may not be copied or used without written permission.
To the maximum extent permitted by law, Rokeya Toy is not liable for indirect or consequential losses arising from the use of our website or products. Our liability is limited to the price paid for the product concerned.
These terms are governed by the laws of the People's Republic of Bangladesh. Any dispute will be subject to the courts of Dhaka.
We may update these terms at any time. Continued use of the website means you accept the updated terms.
Questions? Reach us at info@rokeyatoy.shop or +8801745929297.